Terms & Conditions

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Terms & Conditions

These are the terms of use and sale (the “Terms”) for your use of the sites owned, controlled and managed by Lureen Pte Ltd, including www.healthyskincare.online (the “Sites”).

You may be accessing our Sites from a computer or a mobile device (e.g., through a web browser on a mobile phone). These Terms govern your use of our Sites and your conduct, regardless of the means of access.

We may engage with you on third party sites including social media webpages where we post content or invite your feedback, such Facebook or Instagram (“Social Sites”). Our Terms and other areas of our Sites may provide guidelines (“Guidelines”) and rules and regulations (“Rules”) in connection with our Social Sites. We do not control those Social Sites and these Terms do not apply to companies that we do not own or control, or to the actions of people that we do not employ or manage. You should always check the terms of use posted on Social Sites.

We request that you read these Terms and our Privacy Policy carefully before accessing or using our Sites, or purchasing any products through the Sites.

By using the Sites, you agree to these Terms, and the provisions of our Privacy Policy, Guidelines and Rules (the "Healthy Skincare Terms"). We reserve the right to change or modify any of the terms and conditions contained in the Healthy Skincare Terms in our sole discretion from time to time at any time, or upon notice as required by applicable laws. If we decide to change the Healthy Skincare Terms, we will post a new version on the Sites and update the date set forth below. Any changes or modifications to the Healthy Skincare Terms will be effective upon posting of the revisions. The Healthy Skincare Terms that will apply to any orders placed through our Sites are the Healthy Skincare Terms that apply at the time you place the order. Your continued use of the Sites following posting of any changes or modifications constitutes your acceptance of such changes or modifications.

If you have any questions in relation to browsing and shopping online with us, please contact us using our contact form on our Sites.


1. Service Availability

1.1 Our site is only intended  for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.


2. Your Status

2.1 By placing an order through our site or on the telephone, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are resident in the Serviced Country.

2.2 The information or personal details that you provide us shall be processed in accordance with our Privacy Policy in the context of your order. When you use our Sites, you agree to the processing of your information and details, and you confirm that all information and details provided by you are true and accurate.

2.3 Please note that if you do not provide us with all the information we need, you cannot place or process your order.

2.4 You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained within, on or via the Sites. You may not use the Sites (and any goods or services purchased on or via the Sites), or any of its content, to further any commercial purpose, including, without limitation, any commercial activity on your own website, auction sites, group buying sites, social media sites or otherwise.

2.5 You agree and undertake that you shall not:

  • Access or use the Sites for any illegal purpose or in violation of any applicable laws. You agree that you shall access and use the Sites in good faith;
  • Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Sites; or
  • Interfere with another user’s utilization and enjoyment of the Sites.


3. Contract Formalisation

3.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy one or more products from us. No contract in respect of any products shall exist between us until your order has been accepted by us, evidenced by your receipt of a Shipping Confirmation e-mail from us. This is regardless of whether or not funds have been deducted from your account. Please note that if we do not accept your offer or are unable to proceed with the transaction and funds have already been deducted, they will be fully refunded via the payment method used by you.

3.2 If you wish to place an order with us, you must follow the online purchasing procedure. Once you have added the products you wish to purchase to your bag through the Sites, click on “Checkout” and provide the necessary details (as indicated) to us to submit and pay in FULL for your order. Once you have done so, you will receive an email from us notifying you of our receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted.


3.3 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“Shipping Confirmation”). The contract for the sale and purchase of an item between us (“Contract”) will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of those items has been confirmed in a separate Shipping Confirmation. The Healthy Skincare Terms form a part of the Contract.

3.4 Subjected to actual stock availability, products ordered may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be fully refunded via the payment method used by you.

3.5 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.


4. Product Information

4.1 While we endeavour to provide an accurate description of products on our Sites, we do not warrant that the descriptions, colours, information, pricing, promotions or other content available is current or free from error. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information on our Sites is inaccurate at any time without prior notice (including after you have submitted or received your order). In the event the error was discovered after the product has been delivered, we reserve the right to collect the affected product back and arrange a full refund via the payment method used by you.

4.2 All material and information relating to products presented on the Sites is intended to be used for personal educational or informational purposes only. The statements made about the products have not been evaluated by the Health Sciences Authority of Singapore, and the results reported, if any, may not necessarily have the same results on all individuals.

4.3 The product statements are not intended to diagnose, treat, cure or prevent any condition or disease, and are not meant to serve as a substitute for professional medical advice. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. References to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us. Product claims or descriptions on the Sites have been provided to us by relevant brand owners or pursuant to customers review and we have not independently verified such claims or descriptions.

4.4 All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.

4.5 If any minor uses any products or goods purchased through the Sites, it should be only after the parent or legal guardian has discussed the product with the minor.

4.6 While we have tried to accurately display the colours of products, the actual colours you see will depend on your display monitor or screen and may not be accurately rendered.

4.7 In the event that the product you receive is defective or incorrect, our Returns & Exchanges Policy shall apply.


5. Price and Payment

5.1 Prices shown on the Sites are in Singapore Dollars (SGD) and are inclusive of GST, but do not include any applicable shipping or delivery fees. Delivery fees will be charged where applicable and will be included in the order total upon checkout. Prices or shipping fees are subject to change effective immediately upon posting of such price changes to the Sites or other form of notification.

5.2 We reserve the right to amend the product prices on our Sites at any time without giving any reason or prior notice.

5.3 The price of products will be as stipulated at all times on our Sites, except in the case of an obvious error. Despite our best efforts to ensure that the prices featured on the Sites are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we might at our discretion decide to honour the lower (incorrect) price, or notify you as soon as possible and give you the option of confirming your order at the correct price. If we are unable to contact you within a reasonable period of time, your order may be cancelled and the amount paid by you will be refunded in full via the original payment method you used. We are under no obligation to provide the product to you at the incorrect (lower) price even after we have provided you with an email confirmation for your order.


6. Refunds and Exchanges

Returns and exchanges of products are subject to the terms and conditions in our Returns & Exchanges Policy. 


7. Title and Risk

7.1 Risk of damage to or loss of the products shall pass to you at the time of delivery, or, if you wrongfully fail to take delivery of the products, at the time when we have tendered delivery of the products.

7.2 Notwithstanding delivery and the passing of risk in the products or any other terms in the Healthy Skincare Terms, the property in the products shall not pass to you until we have received in cash or cleared funds payment in full.

7.3 Until such time as the property in the products passes to you (and provided the products are still in existence), we shall be entitled at any time to demand you to deliver the products to us and in the event of non-compliance, we reserve our right to take legal action against you for the delivery of the products and also reserve our right to seek damages and all other costs related to the recovery.


8. Intellectual Property

8.1 You may use the Sites only in the manner permitted by the Healthy Skincare Terms.

8.2 All intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights, and all other forms of intellectual property rights existing in the world) in the Sites are owned by or licensed to us. Nothing in the Healthy Skincare Terms constitutes a transfer of any intellectual property rights.


9. Disclaimer and Limitation of Liability

9.1 To the extent permitted by law, we are providing the Sites and their Contents on an as-is basis and make no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Sites, the information, content, materials or products included on the Sites. You should not act on any data or information posted on the Sites without first independently verifying its contents.

9.2 Without prejudice to the generality of Clause 9.1, we do not make any representation or warranty:

  • regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Sites;
  • regarding the security of any information transmitted by you or to you through the Sites;
  • that the Sites will be provided uninterrupted, secure or free from errors or omissions; or
  • that the Sites are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.

9.3 To the extent permitted by law, we will not be liable for any damages of any kind arising out of or in connection with the use of the Sites. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

9.4 We will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Sites, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, we are not liable for claims arising from your use of third-party branded products purchased through our Sites. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

9.6 Notwithstanding anything in the Healthy Skincare Terms, certain legislation, including the Singapore Sale of Goods Act, may impose consumer guarantees or imply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified except to a limited extent. Such legislation may, for example, impose non-excludable guarantees that goods are of acceptable quality or that services will be rendered with due care and skill (with certain remedies available to consumers for certain breaches of such guarantees). To the extent that such legislation applies, the Healthy Skincare Terms must be read subject to these statutory provisions and nothing in the Healthy Skincare Terms is intended to alter or restrict the operation of such provisions.


10. Indemnification

10.1 You agree to defend us, indemnify us and hold us harmless (including our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:

  • your use of and access to the Sites;
  • your violation of any term of the Healthy Skincare Terms;
  • a breach of your representations and warranties set forth above regarding Content;
  • your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
  • any claim that any Content you submitted caused damage to a third party.

This indemnification obligation will survive the termination of the Healthy Skincare Terms and your use of the Sites.


11. Force Majeure

11.1 Transmissions over the Internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public nature of the Internet. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control (“Force Majeure Events”).

11.2 Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

  • strike, lockout or other forms of protest;
  • civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
  • inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
  • inability to use public or private telecommunications systems;
  • acts, decrees, legislation, regulations or restrictions of any government or public authority; or
  • failure or accident in maritime or river transport, postal transport or other type of transport.

11.3 It shall be understood that our obligations deriving from Contracts are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period to fulfill these obligations.


12. Waiver

12.1 Our failure to enforce the Healthy Skincare Terms shall not constitute a waiver of the Healthy Skincare Terms, and such failure shall not affect the right later to enforce the Healthy Skincare Terms. We would still be entitled to our rights and seek remedies in any other situation where you breach the Healthy Skincare Terms.

12.2 No waiver by us of any of the Healthy Skincare Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


13. Severability

13.1 If at any time any clause or provision of the Healthy Skincare Terms shall be or shall become illegal, invalid or unenforceable in any respect, it shall be severed or modified to the extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant clause or provision shall be deemed deleted. The legality, validity and enforceability of the remaining provisions of the Healthy Skincare Terms shall not be affected or impaired by any such modification or severance, and shall continue in force as if such illegal, invalid or unenforceable clause or provision was severed from the Healthy Skincare Terms.


14. Entire Agreement

14.1 The Healthy Skincare Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

14.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in the Healthy Skincare Terms.

14.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Healthy Skincare Terms.


15. Reservation of Rights

15.1 We reserve the right to modify, discontinue or disable the Sites or any part of the Sites at any time, either on a permanent or temporary basis.

15.2 We reserve the right, at any time, without notice and in our discretion, to terminate, suspend or restrict your use of the Sites and to block or prevent your future access to and use of the Sites.

15.3 All provisions of the Healthy Skincare Terms that expressly survive termination or that by their nature are intended to survive such termination (including disclaimers and limitations of liability, all disclaimers of representations, warranties and conditions, and all statements recognizing our and third-party intellectual property rights) shall survive such termination.

15.4 We may access, preserve and disclose your account information, including if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:

  • comply with legal process;
  • enforce the Healthy Skincare Terms;
  • respond to claims that any content violates the rights of third parties;
  • respond to your requests for customer service or otherwise communicate with you;
  • verify and process your personal or payment particulars; or
  • protect our rights, property or personal safety (and of our employees), our users and the public.


16. Fraud Protection Program

16.1 As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order, or we may call you at the phone number you provided or contact you via your e-mail address to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

16.2 We reserve the right to conduct transaction verification processes, decline or cancel your order, reduce the quantity of your order and/or terminate your account without prior notice if the Healthy Skincare Terms are violated. You may receive a call or email from us conducting transaction verification related to an order.


17. Law and Jurisdiction

17.1 The Healthy Skincare Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the law of the Republic of Singapore, without giving effect to any principles of conflict of laws.

17.2 You agree that the courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Healthy Skincare Terms or its subject matter or formation.


Last updated: 14 May 2021